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Frequently Asked Questions
Subscriptions
When you subscribe, you receive a kit or bin (many of which are exclusive to subscribers!) shipped to you each month without any extra steps. Because subscriptions are less expensive than an individual one-time purchase, it's cheaper to subscribe and cancel after your first box than it is to purchase a kit or bin individually. But we know you'll enjoy your first month so much that you won't want to! Learn more here.
If you order before the 15th of the month, you'll be billed today and receive your first box shortly. If you order after the 15th of the month, you'll be billed today and your box will arrive around the 10th of the next month. For all future months, you'll be billed on the 1st and your box will arrive around the 10th. If you prepay, you'll be billed up front for the entire duration of your subscription (either 6 or 12 months), and will receive a box around the 10th of the month for each month your subscription is active.
You can cancel by logging into your customer portal here. You can also contact us to make changes to your subscription, including skipping a month, changing the delivery schedule (monthly, bimonthly, quarterly), or canceling your subscription.
Ongoing monthly subscriptions are billed at the beginning of each month, for as long as you're an active subscriber, and you can cancel at any time. Prepaid subscriptions are charged one time, up front, and receive a significant discount. The terms for prepaid subscriptions are either 6 or 12 months, depending on which option you choose.
Monthly subscribers may cancel at any time, unless they signed up under specific terms. Prepaid subscriptions are for set time lengths (6 or 12 months, depending on which option was chosen) and cannot be refunded.
Yes! You can log into your customer portal or email me to skip specific months, therefore you can turn the monthly subscription into one that's bimonthly, quarterly, etc.
Yes! Subscriptions make wonderful gifts for birthdays and holidays. You can choose to have your order shipped directly to the gift recipient at checkout!
If you purchase a gift subscription, it will not renew at the end of the term, so you don't need to worry about remembering to cancel it!
You can also gift a monthly subscription, which will renew until it's canceled.
Shipping
Most orders are shipped within 1-3 business days. Most orders ship via USPS Ground Advantage or Priority Mail (delivery within 1-3 days), while larger orders may ship via UPS or FedEx (may take 5-7 days).
All orders now ship for free (within the US)! Most orders ship via USPS Priority orGround Advantage, but larger orders may ship via UPS or FedEx or USPS Flat Rate.
For International orders, shipping is calculated at checkout, and does not include any custom duties, VAT or taxes that may be due before you pick up your items (Messy Play Kits does not pay any of those costs).
Product questions
Messy Play Kits contain 3-5 activities per box (science projects, art activities, etc) that have specific steps and instructions, so they're a great way for adults and children to spend quality time together.
Sensory Bins contain a base material (like beans or rice) plus themed toys and fine motor tools. Bins don't have specific steps to complete, so they are great for open-ended exploratory play in which children play independently. (Keep the kids busy so you can cook dinner in peace!)
Singles are activity kits than contain one single activity, rather than Messy Play Kits, which contain multiple activities. For example, the Fizzing Snowman Kit is a Single, as it contains only the fizzing snowman activity, whereas the Winter Wonderland Messy Play Kit contains the same activity plus 3 more. Singles are packaged in clear plastic bags and can ship via Ground Advantage. Slime Kits are also Singles.
Some Singles are geared towards babies and toddlers, while others are more appropriate for children ages 3+. Slime Kits are for ages 3+ as well.
Great question! While most Messy Play products are geared towards children ages 3+ due to choking hazards, we do have a few toddler- and baby-safe products. The Handprint Keepsake Kit is a wonderful way to preserve's your baby's handprint, and fun for toddlers to make as well. The Oobleck Kit is also great for children of any age and comes in a variety of different colors.
Sensory Bins contain the most choking hazards, as they contain lentils, pompoms, and other small parts. If you're worried about your child mouthing any of these items, hold off on buying a Sensory Bin until they are no longer mouthing.
Gifting items
Absolutely! On the cart page, you'll see a checkbox in the bottom left that says "For $4 please wrap the products in this order." If that box is checked, the gift wrap option will be added to your order total, and all items in the order will be gift wrapped. Note that gift wrap is charged per item in the order. You can also include a note that will be handwritten on a card, included for free with the gift wrap option. For photos of gift wrapped orders, click here.
You can also send the order as a gift without adding the gift wrap, simply by entering your gift recipient's mailing address under the "shipping address" at checkout.
Other
Occasionally! I love working with small boutique shops to expand their line of educational children's toys. The Slime Kits are hugely popular, especially the color-changing ones. Visit the wholesale page to learn more about where Messy Play Kits are already sold, and to request a line sheet.